Privacy Policy

Last updated: 1 March 2026

1. Introduction

Zlexironchim ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and — where applicable to individuals in the European Economic Area — the General Data Protection Regulation (GDPR).

By using our website zlexironchim.world (the "Site") or submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller Details

The data controller responsible for your personal information is:

  • Business Name: Zlexironchim
  • Address: 169A Main St, Bacchus Marsh VIC 3340, Australia
  • Phone: +61 433 095 287
  • Email: respinfo-@zlexironchim.world

3. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Full name, email address, phone number, and delivery address, provided when you submit an order or contact us.
  • Order Information: Details of products ordered and your correspondence with us.
  • Technical Information: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically when you use the Site.
  • Cookie Data: Information collected via cookies and similar technologies as described in our Cookie Policy.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you regarding your order status
  • Responding to your enquiries and customer service requests
  • Improving our website and services
  • Complying with our legal and regulatory obligations
  • Sending marketing communications where you have consented (you may withdraw consent at any time)
  • Analysing website traffic and usage patterns (with your consent, using anonymised data)

5. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process your personal information on the following legal bases:

  • Contract Performance: Processing necessary to fulfil an order you have placed.
  • Legal Obligation: Processing required to comply with applicable laws.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and website improvement, provided such interests are not overridden by your rights.
  • Consent: Where you have given explicit consent, such as for marketing communications and non-essential cookies.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Delivery and Logistics Partners: To fulfil and deliver your orders.
  • Payment Processors: To process payments securely.
  • Technology Service Providers: Such as website hosting, analytics, and email service providers who process data on our behalf under confidentiality agreements.
  • Legal and Regulatory Authorities: Where required by law, court order, or regulatory obligation.

Any third parties acting on our behalf are required to handle your data in accordance with applicable privacy laws and our instructions.

7. International Transfers

Your personal information is primarily stored and processed in Australia. Where we transfer data outside Australia to service providers (for example, cloud services), we take steps to ensure appropriate safeguards are in place, including the use of standard contractual clauses or equivalent protections required under applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specifically:

  • Order and transaction records are retained for 7 years in compliance with Australian tax and accounting obligations.
  • Marketing consent records are retained until you withdraw consent or for up to 3 years from the last interaction.
  • Website analytics data is retained in anonymised form for up to 26 months.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request deletion of your personal information, subject to legal retention obligations.
  • Restriction: The right to request that we restrict processing of your personal information in certain circumstances.
  • Data Portability: The right to receive your personal information in a structured, machine-readable format (GDPR).
  • Objection: The right to object to processing based on legitimate interests or for direct marketing.
  • Withdrawal of Consent: Where processing is based on consent, the right to withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details in Section 2. We will respond within 30 days. Australian residents may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • HTTPS encryption for all data transmitted via our website
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular review of our data security practices

While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

11. Cookies

Our website uses cookies and similar technologies. For full details, please refer to our Cookie Policy.

12. Children's Privacy

Our website and products are not directed at or intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Address: 169A Main St, Bacchus Marsh VIC 3340, Australia
  • Phone: +61 433 095 287
  • Email: respinfo-@zlexironchim.world